Customer acquisition
Performance and marketplace growth with margin-aware spend tied to live inventory.
Open related area →
End-to-end commerce operations
Managed Commerce Engagement (MCE)
Acquire, serve, and retain customers on one AI-aware spine—orders, inventory, support context, and growth guardrails without siloed consoles. Map acquisition, self-service, contact-center workflows, and ongoing engagement to the same orders, inventory, and AI guardrails—so leadership sees one story from ad click to delivery and renewal.
Platform depth
Every module and what it covers
Open a module for narrative, rollout notes, and integration expectations. Capabilities below are the functions teams scan in RFPs and architecture reviews.
- Unified order ops
- ATP & allocation
- Exceptions & SLA
- Returns & RTO
- Marketplace sync
AI
OmniBrain AI
- Risk & RTO signals
- Demand intelligence
- Guided triage
- Human-in-the-loop
- Audit & policies
Growth
Ads & growth
- Campaign structure
- Margin guardrails
- Experiments
- Stock-linked spend
- Attribution hooks
Retail
Retail OS
- Store fulfillment
- BOPIS & SFS
- Transfers
- ATP alignment
- Field workspaces
Capital
OmniCapital
- Payouts & treasury
- Working capital
- Settlement views
- Finance exports
- Reconciliation
People
HRMS & payroll
- Rosters & shifts
- Attendance
- Payroll exports
- Location-aware HR
- Compliance packs
Explore by use case
From acquisition to support on one spine
Customer self-service
Knowledge base, structured requests, and seller visibility without ticket black holes.
Open related area →Contact center & support
Full order timelines, SLA queues, and agent workspaces grounded in commerce truth.
Open related area →Customer engagement
Omnichannel journeys—consistent promises from ads to delivery and returns.
Open related area →Order-to-cash & finance
Fees, settlements, and exports structured for close—not Friday spreadsheet rescue.
Open related area →AI-led operations
Explainable automation for exceptions, risk tiers, and demand—within policy gates.
Open related area →Explore by industry
Vertical lenses for commerce and service operations
Starting templates and KPI emphasis adapt by vertical; pair these entry points with segment deep dives when you brief your team.
Retail
Stores, DCs, and digital in one ATP and fulfillment model.
Telecom & communication
Devices, plans, and partner channels with disciplined order flow.
Financial services
Regulated workflows, audit trails, and reconciliation-friendly exports.
Insurance
Policy-adjacent commerce and partner fulfillment where applicable.
Travel & hospitality
High-variance demand, bundles, and partner inventory alignment.
Consumer packaged goods
Velocity SKUs, promos, and multi-retailer execution.
Education
Seasonal peaks, kits, and multi-campus fulfillment patterns.
Healthcare
Compliance-minded flows, lot/expiry paths where activated.
Utilities
Subscription-like billing handoffs and field-service adjacent SKUs.
Blueprint MCE for your channels
We will align modules, integrations, and AI gates to your operating model—not a generic template.